FAQ

What's my first step when booking a Kit?

Choose a Kit! Kits have been curated around a specific theme and colour palette. Each Kit is unique, so booking well in advance is the best way to guarantee your preferred Kit is available for your event. View our available Kits for a complete list of what's included. Kits can be scaled up to meet your specific needs, such as additional place settings and serving dishes. We also have optional add-ons such as fresh flowers or a vintage bar cart to elevate your event. Check out our Step by Step Guide to planning your event here.

When are Kits available?

Choose either a 4 PM or 8 PM drop off time and we'll deliver your Kit right to your door. Bookings are 18 hours long. Book a 4 PM drop off for a same day dinner event, with pick up at 10 AM next day. Or book an 8 PM drop off for a next day breakfast, brunch or lunch event, with pick up at 2 PM. Payment in full is required at the time of booking. We're here to make your life easier, so don't hesitate to send a special request and we'll do our best to accommodate.

How do I get my Kit?

Choose between two booking times (4 PM and 8 PM) and we'll drop off and pick up at your place. Delivery will be within 30 minutes of your chosen drop off time. Please ensure someone will be home to receive your Kit. If you won't be home, please contact us to make arrangements for an alternate drop off arrangement. 

Following your event, your Kit will be picked up at either 10 AM or 2 PM. Please have your Kit packed up and ready to go, and ensure you are home when our driver arrives. Pick up is within 30 minutes of the end time of your booking. If you are not home at the designated pick up time you forfeit your deposit in full.

Do I have to do the dishes?

No need to roll up your sleeves, we'll do the dishes! Many of our dishes are vintage and must be handwashed, so let us do the dirty work. Simply rinse your dishes and return them to their individual sleeves before packing them up. We wash and sanitize every dish between bookings, and our reusable sleeves mean there is no packaging going to the landfill. Our bins are clearly labelled so it's easy to pack up your bin before pick up.

What is the Breakable Deposit?

Vintage, one of a kind items are the centerpiece of every Kit we curate. The longevity of our Kits is dependent on these items remaining in great condition. When you book your Kit, the price includes a $100 breakable deposit that will be refunded to you upon the return of your Kit with all items intact. If any items are missing or broken you will receive a follow up email with an itemized list of the charges applied against your deposit. We've made it easy for you to pack up your Kit by including step by step clean up instructions and packaging for breakables.

When do I need to pay?

Payment in full is required at the time of booking. Your breakable deposit will be refunded to you within 24 hours after your Kit is returned and processed.

What's NOT included in a Kit?

The two things you'll need that are not included in a Kit are food and cutlery. Aside from that, we've stocked each Kit with individual place settings, linens, serving dishes and table décor to meet all of your needs. Check out each Kit for a full list of what's included.

What if my Kit becomes unavailable due to breakage before the date of my event?

We've incentivized our customers with a refundable breakable deposit to reduce breakage. However, if a Kit does become unavailable between the time of booking and drop off, you can choose to either receive a full refund, or book a different Kit and receive a 10% discount.

View our Terms & Conditions here.